Debt Recovery
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Our Background
Our Background
Trusted By
Our clients
Our Services
Our debt recovery services are designed to help businesses recover outstanding payments while preserving customer relationships.
Supporting Your Business with Smart Debt Solutions
At AJ Tawakal Sdn Bhd, we understand how challenging it can be for businesses to manage overdue accounts. That’s why we’re here — to support you with practical and effective debt recovery services. Our collection program is designed to work seamlessly alongside your credit team, helping you safeguard your business while maintaining good relationships with your customers.
Keeping Communication Open with Tele-Collection
Our friendly and professional tele-collection team helps you stay connected with your customers. By keeping the lines of communication open, we can identify potential issues early and work towards solutions — before accounts become a bigger problem.
Personal Visits for Better Solutions
Sometimes a personal visit makes all the difference. If phone reminders aren’t enough, our field recovery team steps in with a respectful, face-to-face approach to help resolve matters — always aiming for a positive outcome for everyone involved.
Our Services
Our debt recovery services are designed to help businesses recover outstanding payments while preserving customer relationships.
Smart Debt Solutions
At AJ Tawakal Sdn Bhd, we understand how challenging it can be for businesses to manage overdue accounts.
Tele-Collection
Our friendly and professional tele-collection team helps you stay connected with your customers.
Personal Visits
Sometimes a personal visit makes all the difference. If phone reminders aren’t enough, our field recovery team steps in.
Our Story
We Work As Team
![AJ Tawakal Company Profile – Debt Collection_V2[1]_page11_image](https://ajtawakal.com/wp-content/uploads/2025/06/AJ-Tawakal-Company-Profile-Debt-Collection_V21_page11_image.png)
KEY FEATURES
DMS App Features
- Debtor registration and account management
- Debt entry and tracking
- Payment plan setup
- Automated payment reminders (local notification, SMS, Bulk Whatsapp)
- Debt status (paid / overdue)
- Reports (in-app and export as PDF)
Call Centre
Our call centre plays a vital role in delivering efficient, professional, and customer-friendly debt recovery solutions. We believe that clear communication is the key to building trust and maintaining positive relationships with customers. Our well-trained agents are committed to providing respectful, effective, and timely service, ensuring every interaction reflects our core values of integrity and accountability. With advanced technology, structured processes, and a focus on continuous improvement, our call centre operations are designed to maximize recovery rates, reduce costs, and enhance overall service levels — helping our clients achieve their business goals confidently.
